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Terms & Conditions
Ordering Information and Security
Payment
The following payment methods are acceptable:
VISA, MASTER CARD, DELTA, MAESTRO
All credit cards details must be authorised before despatch of goods.
Alternatively payment details can be faxed or telephoned to:
Tel: +44 (0) 871 226 2218
Fax: +44 (0) 871 226 2219
Security
The security of your online purchase is of paramount importance to us. All transactions take place on our secure server using the latest available security technology. All data sent to our server & the data returned to you when viewing a secure page is encrypted to prevent unauthorised persons intercepting your details. When you enter the checkout area of our site you will move to our secure server.
If you are not happy about disclosing your Credit Card or Personal Details over the Internet, feel free to telephone or fax us using the numbers above.
You can instantly see that a page is being viewed in secure mode as the URL (address) will start with "https://" instead of the usual "http://". The extra "s" stands for secure, this can also be validated as secure pages have a small yellow icon displayed in most browser windows.
Product Pricing
All prices on our website are inclusive of VAT.
Next Day, weekday delivery charges to most
For overseas deliveries please call our Hamper Team (Mon – Fri) on 0871 226 2218 to obtain a quote.
We reserve the right to change carriage prices in the event of an increase in fuel supplements.
Packaging
All mail order hampers are securely packed in a Kathellan postal carton for transport purposes.
Delivery Address Information
Please note that after despatch, any changes to the hamper delivery address will incur additional charges.
We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.
We regret that we are not able to accept orders to an address containing a PO Box number.
Cancellation of Orders
Customers have the right to cancel their order without reason by informing us within 3 working days of receipt of the goods, and returning the goods to us. In this case they will receive a full refund less any charge for perishable goods which cannot be resold and any items which have been unsealed or consumed. Refund will take place within 30 days of written notice of cancellation once the hamper has been returned to us suitably packaged. All returned items must be in good condition. In these circumstances Kathellan will not be responsible for the cost of returning goods. Notification of order cancellation must be in writing.
Returns Policy
It is the policy of Kathellan to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. This policy does not affect your statutory rights.
Substitutions
Every effort will be made to supply the items as specified. However, the contents of the Hampers are subject to demand, availability and ruling prices. Kathellan reserve the right to substitute items of a similar value, should the need arise. You are within your rights to decline any such substitute items. In this event you must notify us within 3 days of receipt of the goods and we will make arrangements to collect them from your address. You will receive a refund of the value of any such goods returned to us unopened within 30 days of our receipt of the goods.
The hampers and gift boxes pictured contain only the items listed.
Claims
Claims for damage or loss in transit will be met provided the goods are signed for on receipt as either ‘damaged' or ‘unexamined' and we are informed at once and confirmed in writing within 3 days of delivery. Damaged goods must be retained for inspection and Kathellan may wish to make arrangements for return of the goods to us at our expense. Returned goods should be clearly marked with the senders name and address. Our liability is limited to the selling price of the goods in all cases.
Alcohol
It is illegal to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to buy, or attempt to buy alcohol. No person under the age of 18 may place an order with Kathellan Ltd if the goods contain alcohol.
UK Deliveries
Delivery Service - 2007 Christmas Period
To avoid disappointment, orders for guaranteed Christmas delivery should be placed with us no later than 10th December. If ordering after this date please contact us for availability and delivery times.
From 27th November, Kathellan are unable to guarantee specific delivery dates. By selecting a week number from the table below deliveries may be made any day between the Monday and Friday of the selected week.
Week 1
27th November – 1st December
Week 2
4th December – 8th December
Week 3
11th December – 15th December
Week 4
18th December – 22nd December
Delivery Service (excluding Christmas period)
Next day delivery to most UK mainland destinations is included in the hamper delivery price if you order before 12.00 noon (GMT) Monday to Thursday, unless otherwise stated.
Please Note: deliveries over the Christmas period are subject to different conditions.
If you are ordering from abroad, for delivery in the UK, and need to check GMT to determine time of order placement you may wish to consult the World Clock.
The United Kingdom includes the UK mainland, Northern Ireland , and all of the Islands including The Channel Islands and Isle of Man & Isles of Scilly. However, outside of the UK mainland and for some destinations within UK mainland our couriers apply additional, variable charges.
If the delivery address provided is within the UK mainland, however falls outside of the UK mainland charges we will contact the sender before processing the order to advise of the additional payment and obtain permission before proceeding.
Orders Placed on Fridays, Saturdays & Sundays
Friday before 12.00 noon (GMT): Unless a Saturday delivery is requested, the earliest day for delivery is the following Monday.
Friday after 12.00 noon (GMT): The earliest day for delivery is the following Tuesday. Orders placed on Saturday and Sunday will be delivered on the following Tuesday.
Saturday Deliveries
Saturday deliveries carry an additional charge and are only available in some areas. There are no Saturday delivery options to Northern Ireland.
You will be notified of the additional amount payable at point of purchase and given the option to re-select a standard delivery option if required. Orders for Saturday delivery should be placed before 12.00 noon (GMT) on Friday. Please contact us for further information.
Delivery Times
Courier deliveries are made up to 5:30pm - the courier is not able to specify delivery times.
Delivery Attempts
Delivery is via a signature on delivery service. If the recipient is out when our courier calls they will leave a card asking the recipient to make contact to arrange a second delivery attempt.
Two weekday delivery attempts are included in the delivery charge. Subsequent delivery attempts and address re-directions after despatch are chargeable. If the recipient fails to make contact with the courier in good time, the goods will be automatically returned to Kathellan Ltd and a charge will be made for the return and re-delivery of the goods to the original or alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing.
At point of order the purchaser can leave ‘if out' instructions to be attached to the goods e.g. If out please leave with neighbour. Kathellan cannot be held responsible for damage or theft of goods where an ‘if out' instruction has been issued by the purchaser.
If the hamper is being sent as a gift, we would advise that you call the recipient to let them know to expect a delivery. Some customers find it helpful to send hampers to the recipient's work address.
International Deliveries
Delivery Prices
The hamper prices listed on this site state a standard price for weekday deliveries to most UK mainland destinations. For International deliveries please call our Hamper Team (Mon – Fri) on 0871 226 2218 to obtain a quote.
Delivery Service & Timescales
Delivery timescales for overseas deliveries vary so please contact us for information.
We cannot guarantee deliveries outside UK mainland for a specific date. Please allow up to 10 working days for delivery. More information available on enquiry.
Last order date for sending hampers Internationally over the Christmas period should be confirmed via telephone.
Exclusions
We reserve the right to refuse any International orders on the basis of a particular countries customs and prohibitions which do vary from time to time.
Customs
Kathellan cannot be held responsible should local customs authorities wish to confiscate any item contained within the hamper or charge any import duty.This is unfortunately outside of our control and as such, you, the customer, will be responsible for any such charges.
Fresh Foods
We will not send any fresh items overseas as the variable delivery timescales mean we cannot guarantee that fresh items will not perish in transit.
Ordering Information and Security
Payment
The following payment methods are acceptable:
VISA, MASTER CARD, DELTA, MAESTRO
All credit cards details must be authorised before despatch of goods.
Alternatively payment details can be faxed or telephoned to:
Tel: +44 (0) 871 226 2218
Fax: +44 (0) 871 226 2219
Security
The security of your online purchase is of paramount importance to us. All transactions take place on our secure server using the latest available security technology. All data sent to our server & the data returned to you when viewing a secure page is encrypted to prevent unauthorised persons intercepting your details. When you enter the checkout area of our site you will move to our secure server.
If you are not happy about disclosing your Credit Card or Personal Details over the Internet, feel free to telephone or fax us using the numbers above.
You can instantly see that a page is being viewed in secure mode as the URL (address) will start with "https://" instead of the usual "http://". The extra "s" stands for secure, this can also be validated as secure pages have a small yellow icon displayed in most browser windows.
Product Pricing
All prices on our website are inclusive of VAT.
Next Day, weekday delivery charges to most
For overseas deliveries please call our Hamper Team (Mon – Fri) on 0871 226 2218 to obtain a quote.
We reserve the right to change carriage prices in the event of an increase in fuel supplements.
Packaging
All mail order hampers are securely packed in a Kathellan postal carton for transport purposes.
Delivery Address Information
Please note that after despatch, any changes to the hamper delivery address will incur additional charges.
We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.
We regret that we are not able to accept orders to an address containing a PO Box number.
Cancellation of Orders
Customers have the right to cancel their order without reason by informing us within 3 working days of receipt of the goods, and returning the goods to us. In this case they will receive a full refund less any charge for perishable goods which cannot be resold and any items which have been unsealed or consumed. Refund will take place within 30 days of written notice of cancellation once the hamper has been returned to us suitably packaged. All returned items must be in good condition. In these circumstances Kathellan will not be responsible for the cost of returning goods. Notification of order cancellation must be in writing.
Returns Policy
It is the policy of Kathellan to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. This policy does not affect your statutory rights.
Substitutions
Every effort will be made to supply the items as specified. However, the contents of the Hampers are subject to demand, availability and ruling prices. Kathellan reserve the right to substitute items of a similar value, should the need arise. You are within your rights to decline any such substitute items. In this event you must notify us within 3 days of receipt of the goods and we will make arrangements to collect them from your address. You will receive a refund of the value of any such goods returned to us unopened within 30 days of our receipt of the goods.
The hampers and gift boxes pictured contain only the items listed.
Claims
Claims for damage or loss in transit will be met provided the goods are signed for on receipt as either ‘damaged' or ‘unexamined' and we are informed at once and confirmed in writing within 3 days of delivery. Damaged goods must be retained for inspection and Kathellan may wish to make arrangements for return of the goods to us at our expense. Returned goods should be clearly marked with the senders name and address. Our liability is limited to the selling price of the goods in all cases.
Alcohol
It is illegal to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to buy, or attempt to buy alcohol. No person under the age of 18 may place an order with Kathellan Ltd if the goods contain alcohol.
UK Deliveries
Delivery Service - 2007 Christmas Period
To avoid disappointment, orders for guaranteed Christmas delivery should be placed with us no later than 10th December. If ordering after this date please contact us for availability and delivery times.
From 27th November, Kathellan are unable to guarantee specific delivery dates. By selecting a week number from the table below deliveries may be made any day between the Monday and Friday of the selected week.
Week 1
27th November – 1st December
Week 2
4th December – 8th December
Week 3
11th December – 15th December
Week 4
18th December – 22nd December
Delivery Service (excluding Christmas period)
Next day delivery to most UK mainland destinations is included in the hamper delivery price if you order before 12.00 noon (GMT) Monday to Thursday, unless otherwise stated.
Please Note: deliveries over the Christmas period are subject to different conditions.
If you are ordering from abroad, for delivery in the UK, and need to check GMT to determine time of order placement you may wish to consult the World Clock.
The United Kingdom includes the UK mainland, Northern Ireland , and all of the Islands including The Channel Islands and Isle of Man & Isles of Scilly. However, outside of the UK mainland and for some destinations within UK mainland our couriers apply additional, variable charges.
If the delivery address provided is within the UK mainland, however falls outside of the UK mainland charges we will contact the sender before processing the order to advise of the additional payment and obtain permission before proceeding.
Orders Placed on Fridays, Saturdays & Sundays
Friday before 12.00 noon (GMT): Unless a Saturday delivery is requested, the earliest day for delivery is the following Monday.
Friday after 12.00 noon (GMT): The earliest day for delivery is the following Tuesday. Orders placed on Saturday and Sunday will be delivered on the following Tuesday.
Saturday Deliveries
Saturday deliveries carry an additional charge and are only available in some areas. There are no Saturday delivery options to Northern Ireland.
You will be notified of the additional amount payable at point of purchase and given the option to re-select a standard delivery option if required. Orders for Saturday delivery should be placed before 12.00 noon (GMT) on Friday. Please contact us for further information.
Delivery Times
Courier deliveries are made up to 5:30pm - the courier is not able to specify delivery times.
Delivery Attempts
Delivery is via a signature on delivery service. If the recipient is out when our courier calls they will leave a card asking the recipient to make contact to arrange a second delivery attempt.
Two weekday delivery attempts are included in the delivery charge. Subsequent delivery attempts and address re-directions after despatch are chargeable. If the recipient fails to make contact with the courier in good time, the goods will be automatically returned to Kathellan Ltd and a charge will be made for the return and re-delivery of the goods to the original or alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing.
At point of order the purchaser can leave ‘if out' instructions to be attached to the goods e.g. If out please leave with neighbour. Kathellan cannot be held responsible for damage or theft of goods where an ‘if out' instruction has been issued by the purchaser.
If the hamper is being sent as a gift, we would advise that you call the recipient to let them know to expect a delivery. Some customers find it helpful to send hampers to the recipient's work address.
International Deliveries
Delivery Prices
The hamper prices listed on this site state a standard price for weekday deliveries to most UK mainland destinations. For International deliveries please call our Hamper Team (Mon – Fri) on 0871 226 2218 to obtain a quote.
Delivery Service & Timescales
Delivery timescales for overseas deliveries vary so please contact us for information.
We cannot guarantee deliveries outside UK mainland for a specific date. Please allow up to 10 working days for delivery. More information available on enquiry.
Last order date for sending hampers Internationally over the Christmas period should be confirmed via telephone.
Exclusions
We reserve the right to refuse any International orders on the basis of a particular countries customs and prohibitions which do vary from time to time.
Customs
Kathellan cannot be held responsible should local customs authorities wish to confiscate any item contained within the hamper or charge any import duty.This is unfortunately outside of our control and as such, you, the customer, will be responsible for any such charges.
Fresh Foods
We will not send any fresh items overseas as the variable delivery timescales mean we cannot guarantee that fresh items will not perish in transit.
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